Frequently Asked Questions

1. What happens if we lose a ticket? What do we do?

In the event that your ticket is lost, or accidently deleted please contact Group Sales at 619-564-3001 and we can easily reprint that ticket for you.

2. When should we arrive at the theatre, and how long is the show?

Please plan on arriving at least 30-40 minutes before curtain, to insure that your members have adequate time to be seated comfortably. If you are picking up additional will call, keep in mind that there could be a long line and plan your time accordingly.

3. What is the seating like?

We have two different theatres that we do work with. We have the Civic Theatre and the Balboa Theatre. Each theatre is split up into four different sections

PRICE LEVEL 1 First 15 rows of the theatre
PRICE LEVEL 2 Back half of the orchestra, front of lower dress, lower loge, and front of the mezzanine
PRICE LEVEL 3 back of the lower dress circle, back of the mezzanine, upper loge, front of the balcony
PRICE LEVEL 4 back corners of the mezzanine

Detailed Seating Maps: (these are large pdf files)
The Civic Theatre
The Balboa Theatre

4. When I go to enter credit card information I can't select credit card type?

If you reach an error that will not allow you to enter your credit card type please call 619-564-3001

5. Are the the tickets refundable?

Unfortunately the tickets are non-refundable and non-exchangable. You can, however, give them to a friend to use in your place. The ticket must be physically handed to them. You cannot have them pick up your tickets at will call without changing the reservation to their name.

6. I'd like to set up a fundraiser/online offer for my corporation how do I do that?

Have your HR representative call (619) 564-3001