1. How do I print my ticket?

We are introducing our new mobile platform. You should be able to access your tickets from your account onto your phone and scan them in at the door. If there are ever issues, or you lost your ticket day of the performance you can always call (619) 564-3011 and a representative will be able to reissue your ticket.

2. When should we arrive at the theatre?

Please plan on at least 30 minutes before the curtain to insure that your members have enough time to be seated comfortably.

3. What is the seating like?
We have two different theatres that we do work with. We have the Civic Theatre and the Balboa Theatre. Each theatre is split up into four different sections


First 15 rows of the theatre


Back half of the orchestra, front of lower dress, lower loge, and front of the mezzanine


back of the lower dress circle, back of the mezzanine, upper loge, front of the balcony


back corners of the mezzanine

Detailed Seating Maps: (these are large pdf files)
The Civic Theatre
The Balboa Theatre

5. Are the the tickets refundable?

Unfortunately the tickets are non-refundable and non-exchangable. You can, however, give them to a friend to use in your place. The ticket must be physically handed to them. You cannot have them pick up your tickets at will call without changing the reservation to their name.

If there is an emergency please call ASAP to (619) 564-3011 or email:

6. I'd like to set up a fundraiser/online offer for my corporation how do I do that?

Have your HR representative call (619) 564-3011

7. I'm having trouble accessing an offer! HELP!

If you are having trouble accessing an offer check to see what browser you are using. The special offers do not work with Internet Explorer. Firefox, Chrome, Safari and Microsoft Edge work. If you continue to have issues feel free to call 619-564-3011 and I would love to help you.

8. Can I buy parking online?

Broadway/San Diego season ticket holders can buy advance parking at the Wells Fargo Plaza Building for more information click HERE.

9. Do you have any special considerations for hearing impaired/deaf patrons?

We are happy to arrange ASL interpreted performances upon patron request. For more information on how to request this service or to find out which shows have an ASL interpreted performance already scheduled, please click here for more information. To purchase tickets to a scheduled ASL performance, please contact the Civic Theatre Ticket Office at (619) 570-1100 or TDD (619) 570-4177.

At the Civic Theatre, a limited number of Sennheiser infra-red audio assistance system headsets are available to amplify the sound for those in need. These sets may be picked up, free of charge, from the coat check room of the theatre’s first floor lobby.

10. Does the theatre have wheelchair access?

Yes. The Civic Theatre offers companion seating and seating for patrons with wheelchairs. Please contact the the group sales line at (619) 564-3011 state which offer you are trying to purchase through and a representative will be happy to help.

11. I'm at the theatre and I need help!

At the theatre if you run into any issues you can talk to Broadway/San Diego group sales rep who will be more than happy to reissue your tickets or help you have a stress free theatre experience